Refund policy

Thank you for your purchase from SandDancer Publications. Please read our return policy carefully before completing your order.

All sales are final. We do not accept returns, exchanges, or offer refunds on any purchases, including:

• Physical books
• Digital products
• Signed editions
• Special orders
• Sale or promotional items

Why All Sales Final?
As an independent publisher, we carefully manage our inventory and production costs. This policy allows us to offer you the best possible prices while supporting our small business.

Questions Before You Buy?
We want you to be confident in your purchase. If you have any questions about a product before ordering, please contact us at info@sanddancer.pub and we'll be happy to help.

Damaged or Defective Items
While all sales are final, we stand behind the quality of our products. If you receive a damaged or defective item, please contact us within 7 days of delivery at info@sanddancer.pub with:

• Your order number
• Photos of the damage or defect
• A brief description of the issue

We will review your case and, at our discretion, may offer a replacement if the damage occurred during shipping or due to a manufacturing defect.

Digital Products
Downloads and digital products are final sale. Please ensure you are purchasing the correct format before completing your transaction.

SandDancer Publications ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at www.sanddancer.pub and make purchases through our online store.

Information We Collect

Information You Provide
When you make a purchase or contact us, we may collect:

• Name
• Email address
• Shipping address
• Billing address
• Payment information (processed securely through Square)

Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website

Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though some website features may not function properly.

How We Use Your Information
We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and customer service requests
• Send marketing emails about new releases, promotions, and updates (only if you've opted in)
• Improve our website and customer experience
• Comply with legal obligations

Third-Party Services
We use the following third-party services that may collect information:

Square: Our payment processor. Square handles all payment transactions securely. Your payment information is transmitted directly to Square and is not stored on our servers. Square's privacy policy can be found at https://squareup.com/us/en/legal/general/privacy.

Facebook Pixel: We use Facebook Pixel to measure ad performance and improve our marketing. Facebook's privacy policy can be found at https://www.facebook.com/privacy/explanation.

Website Analytics: We may use analytics tools to understand how visitors use our site. These tools collect anonymized data about site usage.

Email Marketing: If you subscribe to our newsletter, we use email marketing services to send you updates. You can unsubscribe at any time using the link in any email.

Marketing Communications

If you provide your email address during checkout or sign up for our newsletter, we may send you promotional emails about new books, special offers, and author updates. You can opt out at any time by:

• Clicking "unsubscribe" in any marketing email
• Contacting us at info@sanddancer.pub

We will never sell your email address to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Payment information is processed through Square's secure payment gateway and is encrypted using industry-standard SSL technology.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for accounting and tax purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us at info@sanddancer.pub.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated
effective date. We encourage you to review this policy periodically.

International Users
If you are accessing our website from outside the United States, please note that your information will be transferred to and processed in the United States, where our servers are located.

Contact Us
If you have any questions about these policies or how we handle your personal information, please contact us at:
SandDancer Publications
Email: info@sanddancer.pub
Website: www.sanddancer.pub